What the owner reported
The owner contacted us about his Mazda 3 automatic. The gearbox was slipping, the revs got stuck between 2,000 and 3,000 rpm, and there was a metallic sound when the gear engaged.
His computer scans were completely clean. A clean scan does not mean a healthy gearbox. Worn clutch material and a clogged filter can do their damage without a sensor ever throwing a code. He first asked us to quote a reconditioned gearbox swap, to keep the downtime and cost low. We recommended a full overhaul of his own gearbox instead, and he went ahead.