What the owner asked for
The owner messaged us with a clear list for their 2015 Vios: the absorbers were worn front and rear, a lower arm was cracked, the steering rack needed attention, and the rear brake pads and discs were worn. The brakes mattered most to them.
A list like that is a lot to fix one item at a time, with the car off the road for each visit. The owner wanted to know the total, how long it would take, and whether the parts were original.