What the owner reported
The owner booked the Sharan in for its routine servicing and a few small checks. During the service check, our technician noticed coolant leaking. That is exactly the kind of thing a proper service should catch before it strands you.
The owner had a fair ask. Was it a pipe leaking or the tank leaking, and what would it cost to put right. He did not want to overpay. So we checked the cooling system and gave a clear, itemised quote before touching anything.