What the owner reported
The owner brought in the Volvo XC90 with two clear symptoms: a vibration through the cabin at certain speeds and at idle, and an oil stain appearing under the car on the driveway. The car also felt less settled over bumps than it used to.
The owner wanted us to lift the car, do a proper inspection underneath, and tell them honestly what was wrong and what it would cost, rather than guess from the outside. That is exactly what we did.