What the owner reported
The owner brought in a Mercedes C180 that was due for a major service. The car had covered around 151,000km, so it had earned a proper look-over rather than just an oil change.
The ask was simple and sensible. Check the car over, tell me what it genuinely needs at this mileage, and price it clearly. The owner even said that if the work was done well, the car would stay in our care for the long run. That kind of trust is earned by being honest about what to change and what can wait.