What the owner reported
The owner of a blue Mercedes GLC W253 brought the car in with vibration through the cabin, particularly noticeable when pulling away from a stop or accelerating under load. The car was not making a knocking sound but there was a definite shunt and vibration that had developed gradually.
On a Mercedes GLC, this pattern is a common presentation of worn engine or gearbox mounts. The mounts are rubber components that absorb the constant movement and torque reaction of the engine and transmission. As they deteriorate, they allow the drivetrain to rock under load, and the movement transmits through the car body as vibration.
The owner wanted a clear diagnosis and a fixed price before committing.