Our team hoisted the car and carried out a systematic inspection. Using PIWIS, Porsche's own factory diagnostic system, we scanned the car for any stored fault codes first, then moved to the physical check.
On the lift, two things stood out immediately. The brake rotors were uneven: the front and rear discs had worn unevenly because the pads had been used down to the point where the rotor surface was compromised. This is common when service intervals are missed on brakes. The rotors needed replacement, not just the pads.
The engine mounts were a more significant finding. All three engine mounts had collapsed. On a Macan, a collapsed engine mount allows the engine to move more than it should, which translates to vibration and noise at idle and under load. Many owners do not notice this gradually, because the deterioration is slow. Once we showed the owner the collapsed rubber it was obvious.
Our STA report also flagged the front shock absorber rubber as worn and both lower and upper control arm bushes showing wear, items to plan for in the next service.