What the owner reported
The owner first contacted us at the end of March. The V60's aircon was not working, and the owner had already been told the evaporator coil needed changing. They asked what a replacement would cost and how long the car would be off the road, then brought it in for an inspection.
The aircon was topped up at the end of March. By late May it was not cold again, and the owner booked the evaporator coil replacement with us.
Low refrigerant is one common reason a system loses its cold, and refrigerant does not disappear on its own: it leaks. Topping up without finding where treats the symptom, not the fault.