What the owner reported
The owner of this BMW X1, a returning customer, messaged us for the price of a full gearbox overhaul. We quoted the overhaul with all the consumable parts inside the gearbox casing and a 2 year / 40,000km warranty, and the owner arranged to send the car in the next morning.
The owner wanted a firm price before agreeing to go ahead, so we gave one up front and quoted anything extra before fitting it.