What the owner reported
The owner of this BMW X1 noticed the gearbox had started to slip on gear changes. When pulling away and when the gearbox shifted from second to third gear, there was a brief moment where the car felt like it was not pulling properly before the gear engaged. There was also a noise that was getting louder from the direction of the torque converter, along with a low-speed shudder.
The owner wanted to understand what was wrong before spending money, and wanted a firm price and a warranty on the repair before agreeing to go ahead.