What the owner reported
The owner booked the Audi Q3 in for its oil change inspection. We had done a full service on it six months earlier, so the ask was simple: check the oil condition and the mileage, and change the oil if it was due.
We also checked the rest of the car on this visit and quoted anything we found before touching it. That kind of trust is earned by doing exactly that, and it is how we approach every car that comes through.