What the owner reported
The owner brought in a Honda Odyssey that was due for a service. Nothing was screaming for attention on the road, but the mileage had built up and the car had earned a proper look-over rather than just an oil change.
The ask was simple and sensible. Check the car over, tell me what it genuinely needs, and price it clearly before doing anything. So we inspected the whole car, not just the oil, and the brakes were where the real story was.