What the owner reported
The owner brought in a Lexus GS300 with the gear indicator stuck showing gear 4. The gearbox was slipping, so the car was not shifting the way it should. A gearbox that holds one gear or slips is not something to keep driving on. The longer it runs like that, the more the inside wears.
The ask was simple. Find out why the gearbox was stuck and slipping, and fix it so the car drives normally again. The owner wanted a clear answer and a firm price before any work started, not a guess.