What the owner reported
The owner first asked us to quote a gearbox overhaul for this 2010 Lexus GS300, with the parts included and the downtime, and wanted a test drive check before committing. On that test drive our team found the gearbox slipping. The owner also told us the gear indicator was stuck showing gear 4.
A gearbox that slips is not something to keep driving on for long. The longer it runs like that, the more the inside wears. The owner wanted a clear answer and a firm price before any work started, not a guess.