What the owner reported
The owner of a Lexus IS F-Sport messaged us about the suspension. It seemed quite loose, and the owner asked what a repair or replacement would cost.
The IS F-Sport comes equipped with Lexus AVS, the Adaptive Variable Suspension system. AVS uses electronically controlled shock absorbers that adjust their damping rate in real time based on road conditions and driving inputs. When AVS absorbers wear out, they lose their ability to respond to the electronic commands from the suspension control unit, and the ride becomes static and poorly damped.
The owner booked the car in so we could confirm what was needed and fit the absorbers.