What the owner reported
The owner of a Lexus IS F-Sport brought the car in with a complaint about ride quality. The ride had become progressively harsher and more unsettled over time. Over bumps, the car was bouncing more than it should. The handling had lost the composed, controlled feel that the IS F-Sport is known for.
The IS F-Sport comes equipped with Lexus AVS, the Adaptive Variable Suspension system. AVS uses electronically controlled shock absorbers that adjust their damping rate in real time based on road conditions and driving inputs. When AVS absorbers wear out, they lose their ability to respond to the electronic commands from the suspension control unit, and the ride becomes static and poorly damped.
The owner had been living with the deteriorated ride for some time and wanted a proper inspection to understand what was needed and what it would cost.