What the owner reported
The owner brought in a Subaru Forester with a knock from the front. It came over bumps, humps and uneven roads, the kind of clunk you feel through the steering and the floor. A knock like that is easy to ignore at first, but it does not go away on its own.
The ask was simple. Find out what was knocking and fix it so the car feels solid again. The owner wanted a clear answer and a firm price before any work started, not a guess.