What the owner reported
The owner brought in a Volvo V40 that was not shifting right. The gearbox was slipping, and the engine ran rough with a strong vibration coming through the car. Two problems at once, and neither was getting better.
A gearbox that slips is not something to keep driving on. The longer it runs like that, the more the inside wears. The ask was simple. Find out what was wrong, and fix it so the car drives smooth again. The owner wanted a clear answer and a firm price before any work started, not a guess.