What the owner reported
The owner brought in this Mercedes C-Class with an engine misfire. The car was at about 251,000km. The owner had already replaced the spark plugs and ignition coils twice, and it still misfired. The owner suspected carbon build-up on the intake valves and asked us about carbon cleaning.
A misfire is hard to ignore. The engine runs rough, feels hesitant under load, and can trigger the check engine light. Left undiagnosed, it puts strain on the catalytic converter and can lead to a bigger repair bill.